Refund policy

Shipping & Returns Policy
1. 14-Day Right to Cancel
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
2. How to Start a Return
To exercise your right to cancel, you must inform us of your decision via email at Aurorasglow@hotmail.com. Please include your order number and the name of the items you wish to return.
3. Conditions of Return
To be eligible for a full refund, your candles or wax melts must meet the following criteria:
  • Unused & Unlit: We cannot accept returns for candles that have been lit or wax melts that have been removed from their original packaging.
  • Original Packaging: Items must be in their original, undamaged packaging and in a resalable condition.
  • Timely Return: You must send the items back to us within 14 days of notifying us of your cancellation.
4. Shipping Costs
  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Recommendation: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for items lost in transit.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the refund has been approved.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
6. Damaged or Faulty Goods
We take great care in packaging our candles, but if an item arrives damaged (e.g., broken glass), please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund at no extra cost to you.
7. Exclusions
Please note that personalized/custom-made candles or "seconds" (items sold with known cosmetic flaws) are exempt from the 14-day return policy unless they are faulty.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.